Indigo Counselling With Sarah Williams in Falmouth, Cornwall

How it Works. PC pic

Online Counselling

It can sometimes feel worrying to approach a counselling professional because there may be fear of judgement, or some anxiety that your emotions will not be understood. As a counsellor I understand this apprehension, so hopefully this page will give you some more information about how to access online therapy.

You may have never experienced online counselling before, and you could be wondering what it is all about, or how effective it is? The main difference with online work is that the counsellor and client cannot see one another; so any body language or facial expressions that normally exist with talking to someone face to face are absent. This could potentially lead to misunderstandings. In light of this difference it is perfectly fine to ask questions about what is being communicated to you.

Having counselling where the therapist is physically absent could be of benefit to someone who is anxious about the idea of psychotherapy; working with a therapist through email or instant messaging could be a useful stepping stone towards face to face counselling.

You are not obliged to answer questions if you do not want to; any emotions, feelings or information you reveal about yourself is entirely up to you. I will not push you to look at anything you feel uncomfortable to explore.

Writing your feelings down can be healing, and being able to reflect on what you have written can help to gain real insight on the issues you are facing, or the decisions you are trying to make. My responses will be supportive and empathic to your situation, with challenges that I feel will benefit you therapeutically.

In the first instance you should contact me by email and I will get back to you within 24 hours. Before counselling begins you will need to complete an online agreement/assessment. This assessment will help me to decide if online counselling is a suitable means of support for you; if not then I will endeavour to assist you in finding other help.

My first email reply is free. If you are using instant messaging then an initial session of 30 minutes is also free.

If we decide to work together then we will arrange a day and/or time that is suitable for both parties. If you are using email then you will send me your first message on the day we have agreed and I will reply to you within 48 hours, this will continue each week. Instant messaging appointments will be conducted on a weekly basis at a mutually agreed time slot. It is up to you to make sure you are ready for counselling sessions and that you send your emails on the right day. If not then you may incur a fee for missed appointments, or receive email replies later then you anticipated.










How it Works. online beach

To use this online counselling service you have read and agree to the terms and conditions stated

  • You are over eighteen
  • You are not experiencing suicidal ideation, and that if this were to occur you may need to seek emergency support helpful links.
  • If online counselling is not seen as a suitable means of support you may need to seek other help; with the assistance of the counsellor and to the best of their knowledge and ability.
  • You understand that a minimum of 24 hours notice is required for cancellations, and the method of payment is through Paypal, taken before the onset of therapy fees.
  • That the counsellor has supervision for their practice, in line with the code of ethics of the British Association for Counselling and Psychotherapy.
  • Counselling is confidential, although there are instances where confidentiality can be broken; if there is disclosure of harm to self or others, if a child or vulnerable adult is at risk. Drug trafficking or terrorism.
  • Counselling via email or instant messaging is conducted using encrypted services. Confidentiality is not guaranteed if the UK police force are granted access to an email or instant messaging account.
  • You will need to be fairly competent and confident in the use of computer technology, and be able to communicate to a good standard in written English.
  • That a telephone number is needed by the counsellor in case of technological break down.
  • That the counsellor may ask to contact your GP, with your permission, in case of emergency.
  • Commitment to therapy is needed by you, and investment of time and energy is important for the effectiveness of counselling.

    Thank you.

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